Effective Date: January 1, 2025Trusty RooterEmail: contact@trustyrooter.comPhone: (818) 945-0030
At Trusty Rooter, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including information collected through our website, customer service interactions, and SMS communications.
Information We Collect: We may collect the following types of personal information:NamePhone numberEmail addressService addressPayment information (when applicable)Information related to your plumbing needs and service historyWe may also collect usage data from our website through cookies or analytics tools to improve our services.
How We Use Your Information: We use your information to:Provide plumbing servicesRespond to service inquiries and customer supportSend appointment confirmations, reminders, and updates via phone, email, or SMSImprove our services and customer experienceSend promotional messages or special offers (only with your consent).
Text Messaging (SMS) Policy – A2P Compliance: By opting in to receive text messages from Trusty Rooter, you agree to the following terms:
Message Frequency: You may receive updates related to appointments, service reminders, promotions, and follow-ups. Message frequency may vary.
Message & Data Rates May Apply: Standard carrier rates may apply to messages sent and received.
Opt-Out Instructions: You can opt out at any time by replying
STOP to any message. You may also contact us at
contact@trustyrooter.com or (818) 945-0030 to be removed from our SMS list.
Help Instructions: For help, reply
HELP or contact us directly.
Consent is Not a Condition of Purchase: You can receive our services without subscribing to SMS alerts.All phone numbers collected for SMS communication are stored securely and are not shared or sold to third parties.
Data Sharing
We do not sell or rent your personal information. We may share information with:Third-party service providers only when necessary to perform services on our behalfLaw enforcement or regulators as required by law
Security
We use industry-standard security measures to protect your personal data from unauthorized access, disclosure, or loss.
Your Rights
You have the right to:Access and review your personal dataRequest correction or deletion of your dataWithdraw consent for communicationsTo exercise your rights, please contact us at
contact@trustyrooter.com.
Updates to This Policy
We may update this policy occasionally. Changes will be posted on this page with the revised effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
📧
Email: contact@trustyrooter.com📞
Phone: (818) 945-0030
